FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS

Shipping & Returns


Dispatch Timeframes

All orders are shipped out within 2 business days of the order date. Please note we do not ship on weekends or Public holidays.

 

Order Cancellation Requests

In accordance with Australian Consumer Law, we are not required to offer you a refund for cancellation requests due to, but not limited to the following:

Change of mind

Found the item cheaper somewhere else

Decided you have no use for it  

 

Delivery Delays

Once your order has left our office, it is in the hands of Australia Post. Any delays caused by the delivery company are outside our control and we cannot be held responsible. Expected shipping times are an estimation given to us by Australia Post, and may vary depending on locations. Shipping costs will not be refunded for shipping delays.

Please note shipping timeframes have been extended due to Covid-19.  We are finding larger delays than usual.

 

Return To Sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. By The Bay are not liable for any information entered incorrectly in the checkout, which is a secure environment.

If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), By The Bay will contact the customer with options for re-shipment at the buyers expense.

 

Returns & Exchanges

 

Returns

We request for all returns to be submitted within 7 days of your order being purchased.  Outside of these times we cannot offer a credit, refund or exchange 

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our office.

There is a $5 shipping fee applicable for returning orders. So please use the size chart when looking for your sizes.

How Do I Return My Item(s)?

Please email info@bythebaythelabel.com

All goods must arrive back to By The Bay in their original condition (unused & unwashed). Any goods that have been damaged or altered from their original condition are not eligible for return.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

 

Refunds

In accordance with Australian Consumer Law, we are not required to offer you a refund for change of mind returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Faulty Items

If you feel your item is faulty, You can submit a return request by emailing info@bythebaythelabel.com with your order no. Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund