Terms & Conditions

Minimum Order Minimum order is AU$300+ shipping for all new orders. A minimum of AU$200 applies for re-orders. All prices are current and subjected to change without further notice. Prices shown on our website are inclusive of GST. We reserve the right to alter these prices at any time unless prior invoiced. All goods come with a RRP and goods must not be priced under/over this amount. Pricing does not include GST   All orders must be emailed to btbthelabel@outlook.com for confirmation.   Payment All orders must be fully paid via invoice; we are not able to offer accounts. We accept direct credit. You will be emailed the invoice with payment required within seven days. No orders will be sent until full payment is received.   Shipping Shipping costs depend on your location and the weight of the package. Shipping is not included in the cost of goods. On all orders shipping will be charged on each invoice at the time it is generated. We do not charge handling fees. Shipping rates are obtained from Australia Post. We offer standard shipping through Australia Post - please allow 4-10 business days for delivery. Local stockists to Yeppoon & Rockhampton are eligble for free delivery.   Delivery Delivery and time frames will be determined at the time an order is placed. This can be anywhere between 5-7 business days depending on the size of order. If you require delivery by a certain date please discuss this when placing your order. You will be notified by email when your order has been sent. If an item you order is out of stock please allow up to 4 weeks for manufacturing. In this case you will be required to only pay a 50% deposit then the remaining 50% prior to delivery.   Refund Policy We do not provide refunds or exchanges for change of mind, so please choose carefully. If the goods are faulty or not true to design, then we will apply a credit or refund for agreed products.   Returns Any problems must be reported in writing or by email within 10 days of receipt. Please do not return goods before contacting us via btbthelabel@outlook.com

Pricing When advertising our products on your website or shopfront you must adhere to our RRP. Failure to do so will result in a warning or removing you as a stockist. Photos All products have been shot by a professional photographer so they are suitable for web and social media use. Please advise if you would like us to send through via Dropbox images to use for social media and your website.